Improve Your Guest Service
The Customer Service Training Workshop covers important customer service skills employees need to provide exceptional service and create customer loyalty. The modules in this workshop are specifically designed for the convenience store industry and cover topics such as general customer service, problem solving, and phone etiquette. This workshop is very important for new employees and can also be used as a refresher course for employees at all levels.
Modules within this workshop include:
- Welcome to the Convenience Store Industry
- Be Our Guest
- Phone Etiquette
- Problem Solving
- Welcoming and Thanking Customers