The Right Training.
Right Now.

A cost-effective and flexible training program built to fit your needs.

Build Value. See Results.

Your employees are your biggest investment and greatest asset, with changing compliance regulations and increased competition, you can’t afford not to train. Our online training program is affordable, relevant, and designed specifically for convenience stores.

Improve Customer Satisfaction

Reduce Compliance Issues

Increase Employee Retention

Reduce Hiring & Training Costs

What is a Learning Management System (LMS)?

Engaging and interactive, the Sunhawk LMS delivers consistent results through the use of short interactive training modules, segmented training workshops and comprehensive reporting and tracking tools. This makes it easier than ever to record and track important documentation related to compliance and certifications.

Train

Track & Report

Certify

Convenient Tools & Features

The Sunhawk LMS offers easy-to-use tools and features that will streamline your administrative training tasks.

NACS eLearning

Cloud-Based Access

Real-Time Reporting

Quizzess & Exams

Schedule Content & Compliance

Deliver Consistent Messaging

Checkpoints & Manager Sign-Offs

eLearning Library

Browse our comprehensive collection of convenience store training modules.

Early Success Series

Customer Service
Improve Your Guest Service

The Customer Service Training Workshop covers important customer service skills employees need to provide exceptional service and create customer loyalty. The modules in this workshop are specifically designed for the convenience store industry and cover topics such as general customer service, problem solving, and phone etiquette. This workshop is very important for new employees and can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Be Our Guest
  • Phone Etiquette
  • Problem Solving
  • Welcoming and Thanking Customers

Compliance
Stay in Compliance

Convenience stores and their employees must comply with many laws and guidelines. The Compliance Training Online Workshop is designed to cover employee responsibilities in compliance specifically for convenience stores. This workshop is critical training for employees new to the industry, but can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Lottery
  • ADA Employee
  • Alcohol – Responsible Sales
  • Tobacco – Responsible Sales*
  • Age Restricted Refresher
  • Anti-Money Laundering Regulations and Procedures**
  • GHS HazCom
  • PCI Compliance
  • SNAP

*Because State laws vary, the Tobacco Responsible Sales training is available for ages 18, 19, and 21. Please check your state laws and regulations.

**The Anti-Money Laundering Regulations and Procedures module should be paired with one of the following modules, as dictated by your business needs: Money Order Sales 2K Limit, Money Order Sales 2.5K Limit, Money Order Sales 3K Limit, Money Order Sales 10K Limit.

Compliance
Stay in Compliance

Convenience stores and their employees must comply with many laws and guidelines. The Compliance Training Online Workshop is designed to cover employee responsibilities in compliance specifically for convenience stores. This workshop is critical training for employees new to the industry, but can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Lottery
  • ADA Employee
  • Alcohol – Responsible Sales
  • Tobacco – Responsible Sales*
  • Age Restricted Refresher
  • Anti-Money Laundering Regulations and Procedures**
  • GHS HazCom
  • PCI Compliance
  • SNAP

*Because State laws vary, the Tobacco Responsible Sales training is available for ages 18, 19, and 21. Please check your state laws and regulations.

**The Anti-Money Laundering Regulations and Procedures module should be paired with one of the following modules, as dictated by your business needs: Money Order Sales 2K Limit, Money Order Sales 2.5K Limit, Money Order Sales 3K Limit, Money Order Sales 10K Limit.

Safety
Maintain a Safe Work Environment

Safety must be a priority for any business. Keeping employees and customers safe requires everyone on your staff to be trained on important safety topics. The Safety Training Workshop includes modules on basic safety, first aid, fire safety, severe weather preparedness, slips and falls, and cold stress prevention. This workshop should be taken by employees of all levels, from new hires to experienced staffers.

 Modules within this workshop include:

  • First Aid
  • First Aid for Cuts & Abrasions
  • Basic Store Safety
  • Fire Safety
  • Safe Lifting
  • Severe Weather Preparedness
  • Slips and Falls
  • Cold Stress Prevention

Interior Facility Care
Clean Operations: Impress Your Customers

Your customers have high expectations for cleanliness in your store, and you must have that same level of expectation for your staff. Not only does a clean store look welcoming to customers, it also creates a safe environment where customers feel confident in buying food and drinks. The Interior Facility Care Training Workshop includes modules on cleaning the beverage fountain, floor mats, restrooms, coolers, and shelves, as well as sweeping and mopping floors. This workshop is relevant to employees of all levels, from new hires to experienced staffers.

Modules within this workshop include:

  • Cleaning Restrooms
  • Cleaning Floor Mats
  • Sweeping & Mopping
  • Cleaning the Shelves
  • Cleaning the Cooler
  • Beverage Fountain Cleaning

Interior Facility Care
Clean Operations: Impress Your Customers

Your customers have high expectations for cleanliness in your store, and you must have that same level of expectation for your staff. Not only does a clean store look welcoming to customers, it also creates a safe environment where customers feel confident in buying food and drinks. The Interior Facility Care Training Workshop includes modules on cleaning the beverage fountain, floor mats, restrooms, coolers, and shelves, as well as sweeping and mopping floors. This workshop is relevant to employees of all levels, from new hires to experienced staffers.

Modules within this workshop include:

  • Cleaning Restrooms
  • Cleaning Floor Mats
  • Sweeping & Mopping
  • Cleaning the Shelves
  • Cleaning the Cooler
  • Beverage Fountain Cleaning

Exterior Facility Care
Curb Appeal

Your customers begin forming impressions of your business before they even walk through your doors. Through its upkeep and appearance, the exterior of your facility says a lot about your commitment to quality and customer service. The Exterior Facility Care Training Workshop helps employees of all levels understand the importance of exterior care as well as the proper techniques to keep your exterior looking its best.

Modules within this workshop include:

  • Cleaning Trash Cans
  • Dumpster Care
  • Cleaning the Parking Lot

Fuel Station
Fuel Island Care & Regulations

Any business that sells fuel must train its employees on a variety of important topics related specifically to this line of business. These topics include important safety procedures as well as issues related to customer service at the pump. The Fuel Station Training Workshop prepares employees to successfully perform critical fuel tasks.

Modules within this workshop include:

  • Class C UST Operator Training
  • ADA Pump
  • Breakaway Pump Procedure
  • Cleaning the Fuel Pumps
  • Sticking the Tank
  • Stocking the Fuel Island

Fuel Station
Fuel Island Care & Regulations

Any business that sells fuel must train its employees on a variety of important topics related specifically to this line of business. These topics include important safety procedures as well as issues related to customer service at the pump. The Fuel Station Training Workshop prepares employees to successfully perform critical fuel tasks.

Modules within this workshop include:

  • Class C UST Operator Training
  • ADA Pump
  • Breakaway Pump Procedure
  • Cleaning the Fuel Pumps
  • Sticking the Tank
  • Stocking the Fuel Island

Foodservice
Serving & Preparing Safely

In today’s convenience store industry, your foodservice offering can bring in new customers and help you create ongoing customer loyalty. The Foodservice Training Workshop prepares employees of all levels to maintain foodservice areas as well as follow critical safety procedures.

Modules within this workshop include:

  • Doughnut Case
  • Basic Food Safety & Sanitation
  • Knife Safety
  • Knife Skills
  • Roller Grill Prep
  • Roller Grill Cleaning

Stocking Merchandise
Maintain Your Edge to Maximize Profits

Designed specifically for convenience store employees, this workshop covers important tasks that support maintaining a well-stocked store. This is critical training for employees new in the industry, but can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Stocking the Cooler
  • Stocking the Shelves
  • Handling Out-of-Stock Situations

Stocking Merchandise
Maintain Your Edge to Maximize Profits

Designed specifically for convenience store employees, this workshop covers important tasks that support maintaining a well-stocked store. This is critical training for employees new in the industry, but can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Stocking the Cooler
  • Stocking the Shelves
  • Handling Out-of-Stock Situations

Loss Prevention
Roberry & Loss Prevention: Best Practices

The Loss Prevention Training Workshop is designed to cover loss prevention strategies specifically for convenience store employees. This workshop is critical training for employees new in the industry, but can also be used as a refresher course for employees at all levels.

Modules within this workshop include:

  • Loss Prevention
  • Robbery Deterrence

Human Resources Series

HR Employee Workshop
Legal: Fulfill your HR Requirements

HR Employee Workshop covers critical issues related to providing a productive and positive work environment for all employees. The modules in this workshop are designed to provide a solid foundation for new employees while also serving as important refresher courses for employees of all levels.

Modules within this workshop include:

  • ACA Healthcare Marketplace
  • Social Media
  • Harassment in the Workplace
  • Diversity in the Workplace
  • Violence in the Workplace
  • FMLA

HR Employee Workshop
Legal: Fulfill your HR Requirements

HR Employee Workshop covers critical issues related to providing a productive and positive work environment for all employees. The modules in this workshop are designed to provide a solid foundation for new employees while also serving as important refresher courses for employees of all levels.

Modules within this workshop include:

  • ACA Healthcare Marketplace
  • Social Media
  • Harassment in the Workplace 
  • Diversity in the Workplace
  • Violence in the Workplace
  • FMLA

Packages & Pricing

Small Operator

(NACS Member)

$599

Per Store / Per Year
(Save $109 by Paying Annually)

$59

Per Store / Per Month


Includes:

The Complete Early Success Series
HR Employee Workshop
Sunhawk LMS
Phone & Email Tech Support

Setup Fees Waived

Small Operator

(Non-NACS Member)

$699

Per Store / Per Year
(Save $129 by Paying Annually)

$69

Per Store / Per Month


Includes:

Early Success Training Series
HR Employee Workshop
Sunhawk LMS
Phone & Email Tech Support

Setup Fees Waived

Enterprise Solution

Demo Available Upon Request

The Complete C-store
Training Suite Includes Over 90
Topics Such As:

Age-Restricted Sales
Loss Prevention
Robbery Deterrence
Merchandising
Conflict Resolution
Problem Solving
Driving Bottom-Line Results
And Many More!

 

Click below to request a guided demonstration of our complete online training solution.

 

 

Questions?

Contact our partner, Ready Training Online, with any questions regarding the training packages listed above.

(800) 247-8514

(800) 247-8514

sales@readytrainingonline.com