Customer Service

Module Overview

According to the American Express Global Customer Service barometer, 78% of consumers have ended a transaction or not made an intended purchase because of poor customer service.

The success of your business relies heavily on the customer service skills of your employees.

This module teaches employees the basics of outstanding customer service, including welcoming customers, making eye contact, answering customer questions and thanking customers.

The training reinforces to your employees how they should conduct themselves: remain professional, respectful, positive and helpful.

(Module Duration - 15 minutes)