Problem Solving

Module Overview


Properly trained employees who handle customer issues skillfully can turn a negative situation into a positive one, improving your business along the way. 


Reduce risks and increase business when your employees are properly trained in handling customer complaints and solving problems diplomatically.

This module teaches a 4-step technique to solve all complaints: L-A-S-T, or listen, apologize, solve, thank.

Employees are reminded to be friendly and positive even when handling unhappy customers.

(Module Duration - 12 minutes)