TraitSet® TRAIN offers an online library of training content for restaurant and hospitality operations delivered via our content and Learning Management System (LMS) partner Ready Training Online. The features include:

  • A full suite of courses for Front of House, Back of House, HR Compliance, Interior/Exterior Care and more!

  • An administrative dashboard for tracking and certifying results.

  • Bring Your Own Content (BYOC) option allows for the upload of custom videos and menu testing. 

Build Value. See Results.

Your employees are your biggest investment and greatest asset, with changing compliance regulations and increased competition, you can’t afford not to train. Our online training program is affordable, relevant, and designed specifically for restaurants.

Improve Customer Satisfaction

Reduce Compliance Issues

Increase Employee Retention

Reduce Hiring & Training Costs

What is a Learning Management System (LMS)?

Engaging and interactive, the RTO LMS delivers consistent results through the use of short interactive training modules, segmented training tracks, and comprehensive reporting and tracking tools. This makes it easier than ever to record and document
important documentation related to compliance and certifications.

Train

Track & Report

Certify

Convenient Tools & Features

The RTO LMS offers easy-to-use tools and features that will streamline your administrative training tasks.

NACS eLearning

Cloud-Based Access

Real-Time Reporting

Quizzess & Exams

Schedule Content & Compliance

Deliver Consistent Messaging

Checkpoints & Manager Sign-Offs

Online Restaurant Training

Browse Our Comprehensive Collection of Restaurant Training Topics

Service & Sales Excellence Waitstaff Training

Teaching Servers to Sell

The Teaching Servers to Sell Training Workshop is designed to transform order-takers into salespeople. When servers have the tools they need to suggestively sell, guests have a more enjoyable dining experience, sales improve for the restaurant, and servers make more money. Everyone wins!

Modules within this workshop include:

 

  • Introduction to Service That Sells!
  • Introduction to Selling
  • To Sell is to Serve, to Serve is to Sell
  • Increasing Check Averages
  • Behavior vs. Attitude for Higher Sales
Mastering Product Knowledge

The Mastering Product Knowledge Waitstaff Training Workshop is focused on increasing sales through excellent product knowledge. It teaches servers the importance of knowing details of every item on the menu. As servers’ product knowledge improves, so does their confidence in making suggestions that will enhance the guest experience, improve sales, and increase tips.

Modules within this workshop include a brief introduction as well as these specific topics:

 

  • Introduction to Product Knowledge
  • The Basics of Product Knowledge
  • The 4 “P’s” of Product Knowledge
  • The Two Laws of Product Knowledge

Service That Wows

Service is your restaurant’s invisible product. Guests will choose to come back to your restaurant instead of going to the competition based on the service they experience. The Service That Wows Server Training Workshop helps servers and other front-of-house employees understand the importance of providing exceptional service to every guest on every shift.

Modules within this workshop include:

 

  • Introduction to Service Excellence
  • 7 Steps of Service Excellence
  • Problem Solving with Guests

How to Sell More Appetizers & Desserts

The most effective way to increase restaurant sales is through suggesting and selling extras such as desserts and appetizers. The How to Sell More Appetizers & Desserts Workshop is a restaurant sales training program that offers specific strategies and example dialogue to help servers provide better service, raise check averages, and increase tips.
Modules within this workshop include:

 

  • Strategies to Increase Appetizer Sales
  • Strategies to Increase Dessert Sales
  • Guiding Guests to Desserts They’ll Love

Cycle of Service Restaurant Service Training

Making Guests Feel Welcome

In the Making Guests Feel Welcome Training Workshop, restaurant employees learn about the Moments of Truth that occur when guests first arrive at your restaurant. As part of the service team, employees need to understand that these first critical interactions set the stage for exceptional service throughout the dining experience.
Modules within this workshop include:

  • Introduction to Cycle of Service
  • Maintaining the Entrance and Dining Room
  • Proper Table Presentation
  • Restroom Responsibilities
  • Monitoring Your Appearance

Greeting & Seating

Providing exceptional service is the responsibility of every employee at the restaurant, starting with the host or greeter. In the Greeting and Seating Training Workshop, employees will learn how to handle the Moments of Truth related to duties typically handled by the host at the beginning of a guest’s visit.
Modules within this workshop include:

  • Understanding Guest Expectations
  • Answering Guest Questions Over the Phone
  • Greeting Guests & Managing the Wait
  • Seating Guests

 

Bussing Tables

Every member of the restaurant team plays a critical role in exceeding guests’ expectations and ensuring guests leave with a positive impression of the restaurant. In the Bussing Tables Online Training Workshop, employees learn how to provide exceptional service while managing the Moments of Truth related to bussing tables.
Modules within this workshop include:

  • Service Assistant’s Role in Cost Control
  • Service Assistant’s Role in Guest Service
  • Bussing Tables
  • Cleaning Tables

Generating Sales

Servers are responsible for many Moments of Truth that happen during the dining experience. In the Generating Sales Online Training Workshop, employees learn how several aspects of a server’s job all lead to making sales, including preparing for a shift, completing side work, and accurately taking guests’ orders.
Modules within this workshop include:

  • The Restaurant Business is Show Business
  • The Server’s Role in Sales
  • The Service & Sales Connection

 

Wrapping Up the Guest Visit

A bad impression at the end of a guest’s visit can undo all the effort made during the visit to create an exceptional dining experience. In the Wrapping Up the Guest Visit Restaurant Training Workshop, employees learn how every member of the team plays a role in concluding the guest visit in a way that leaves a positive impression and creates guest loyalty.
Modules within this workshop include:

  • Creating Guest Loyalty
  • Check Presentation
  • Farewell

 

Succeeding as a Team

In the restaurant business, there’s no room for the expression “it’s not my job” when everyone is focused on providing exceptional service. The Succeeding as a Team E-Learning Workshop shows employees how teamwork ties together all the Moments of Truth that make up a guest visit.
Modules within this workshop include:

  • Teamwork in a Restaurant
  • What is a Team?
  • Training to Support Teamwork
  • Building Team Success

Back of House

Interior Facility Care

Your customers have high expectations for cleanliness in your store, and you must have that same level of expectation for your staff. The Interior Facility Care Online Training Workshop includes modules on cleaning the beverage fountain, floor mats, restrooms, coolers, and shelves, as well as sweeping and mopping floors.
Modules within this workshop include:

  • Cleaning Floor Mats
  • Cleaning the Restroom
  • Cleaning the Cooler
  • Sweeping & Mopping
  • Dishwashing

Exterior Facility Care

Your customers begin forming impressions of your business before they even walk through your doors. The Exterior Facility Care Online Training Workshop helps employees of all levels understand the importance of exterior care as well as the proper techniques to keep your exterior looking its best.
Modules within this workshop include:

  • Cleaning Trashcans
  • Dumpster Care
  • Cleaning the Parking Lot
  • Door & Window Cleaning
  • Lighting

Knife Handling

Proper knife handling is critical to back-of-house operations. Training all kitchen staff on knife safety and knife skills can reduce accidents and improve overall safety for your staff. The Knife Handling Online Training Workshop helps employees of all levels understand how to properly use knives to complete their back-of-house tasks.
Modules within this workshop include:

  • Knife Safety
  • Knife Skills

 

Human Resources Series

HR Restaurant Employee Training

This HR Restaurant Employee Workshop covers critical issues related to maintaining a productive work environment, including topics such as ADA, discrimination, harassment, FMLA, and more. The modules in this workshop provide a solid foundation for new employees and also serve as important refreshers for all employees.

Modules within this workshop include:

 

  • ACA Healthcare Marketplace
  • Social Media
  • Harassment in the Workplace
  • Diversity in the Workplace
  • Violence in the Workplace
  • FMLA

HR Restaurant Manager Training

The HR Restaurant Manager Training Workshop covers a restaurant manager’s responsibilities related to creating a productive work environment for all employees, such as ADA, diversity, harassment, FMLA, and more. Managers at all levels should complete this training.

Modules within this workshop include:

 

  • Harassment in the Workplace – Manager
  • Diversity in the Workplace – Manager
  • Violence in the Workplace – Manager
  • FMLA – Manager

Operations Series

Restaurant Compliance Training

The Compliance Online Training Workshop is designed to cover employee and manager responsibilities in compliance related to the restaurant industry. This workshop is critical training for employees new to the industry, but can also be used as a refresher course for employees at all levels.
Modules within this workshop include:

 

  • ADA
  • ADA – Manager
  • GHS HazCom
  • PCI Compliance

Restaurant Safety Training

Safety must be a priority for any business. Keeping employees and guests safe requires everyone on your staff to be trained on important safety topics. The Safety Online Training Workshop should be taken by employees of all levels, from new hires to experienced staffers.

Modules within this workshop include:

 

  • Robbery Deterrence
  • First Aid and Emergency Preparedness
  • First Aid for Cuts and Abrasions
  • Basic Store Safety
  • Fire Safety
  • Safe Lifting
  • Severe Weather Preparedness
  • Slips and Falls
  • Cold Stress Prevention
  • Cold Stress Prevention – Manager

Security Awareness Training

The Security Awareness Online Training Workshop helps employees of all levels understand the security risks restaurants face in this digital age. The modules in this workshop are designed to educate managers and team members as to the daily dangers they face and the steps they can take to help protect themselves and the company.
Modules within this workshop include:

 

  • Introduction to Security Awareness
  • Password Security
  • Safe Browsing
  • Social Engineering
  • Acceptable Use Policy
  • Hardware Security
  • Credit Card Security

Questions?

Contact David Anstett at Traitset® to learn more about the Traitset® TRAIN services delivered through our partners at Ready Training Online.

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